Reference

How We Handle Your Privacy on kgf

We collect only what we need to run your account, verify your wallet deposits, and keep the lobby secure. This policy walks through what data we hold, how we use it, and how you can request changes or deletion.

Account data protectionWallet transaction recordsDevice access logsContact preferencesData retention rules
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kgf How We Handle Your Privacy on kgf
DATA SECURITY

How We Protect Your Information

We encrypt account logins, wallet transactions, and personal details in transit and at rest. Access to player data is restricted to operations, compliance, and support staff who need it to do their jobs. Session logs and device fingerprints help us spot duplicate accounts and prevent fraud. We review our security practices regularly and patch vulnerabilities as they are found. Below are the key areas where we apply data protection controls.

Encrypted Connections

Every page on kgf runs over HTTPS so your login credentials, wallet PINs, and account activity stay private between your device and our servers. We do not downgrade to unencrypted connections, and modern browsers will warn you if a certificate issue arises.

Cookie Management

We use session cookies to keep you logged in, functional cookies to remember your language and device preference, and optional analytics cookies to measure page performance. You can block non-essential cookies in your browser settings without losing access to the lobby; only login-session cookies are required.

Account Verification

When you request a withdrawal or update sensitive account details, we check your mobile number via OTP or ask for a document upload to confirm identity. Verification records are stored securely and accessed only by compliance staff reviewing the request, ensuring your wallet funds go to the right person.

Data Retention

Active-account data stays available so you can view your bet history and wallet transactions. When you close your account, we archive records for regulatory reference and delete marketing data if you request it. Archived records are kept offline and accessed only if required by law or dispute resolution.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what data we hold, correct account details, withdraw marketing consent, or request deletion after closing your account, our support channels are open. Live chat is the fastest path for data requests. Email works for detailed questions or formal deletion requests. We respond to privacy queries within a few business days and confirm once your request is processed.

Live Chat Open the chat bubble in the bottom corner of any page and tell the agent you need data access, correction, or deletion. They will verify your account and process the request or escalate it to our compliance team if it requires manual review.
Email Send your privacy request to our support email with your account username and a brief description of what you need. We reply with confirmation or next steps, and we keep the conversation secure by asking you to verify account ownership before sharing sensitive data.
Account Settings Inside your account dashboard you can update contact preferences, change your mobile number or email, and toggle marketing messages on or off. For deeper requests like full data export or account deletion, contact live chat or email support directly.

Common Privacy Questions

We collect your name, mobile number, email, date of birth, and wallet account details you provide during registration. We also log your device type, IP address, and session timestamps to prevent duplicate accounts and keep the lobby secure.

We record wallet deposits and withdrawals to match payments with your account balance, verify transaction amounts, and resolve any discrepancies you report. Payment processors also keep their own records under their privacy policies; we recommend reviewing those when you link a wallet.

Yes. Contact live chat or email support with your username and ask for a data export. We will verify your account ownership and send you a file containing your registration details, transaction history, bet records, and support conversations within a few business days.

Open your account settings and turn off promotional notifications. You can also click the unsubscribe link at the bottom of any marketing email or tell a live-chat agent to remove you from the marketing list. Account-service messages like withdrawal confirmations will still reach you.

We archive closed-account records for regulatory reference and stop sending marketing messages. If you want full deletion, submit a formal request via email or live chat. We will delete what local law allows and confirm once the process is complete; some records may be kept if required by regulation.

We share data with payment processors to clear your bKash, Nagad, or Rocket deposits, with game studios when you open their titles, and with compliance partners for identity verification. We do not sell your data to advertisers or marketing firms. Third-party processors operate under their own privacy policies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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